We issue a refund if it meets with any of these requirements below:
- Your purchased theme is malfunctioning.
- Your purchased theme doesn't look any closer to the preview.
- There's a malfunctioning option on your purchased theme.
- Your purchased theme is not compatible with Tumblr.
- Unable to customize your purchased theme.
To request a refund, click 'HELP!' button on the side, and please fill out the form with the reason why you want a refund for your purchased theme & license. If our support team doesn't respond to your request, request a refund manually:
New update to our refund policy (August, 22, 2016)
We try our best to improve our themes, and develop Tumblr as a good place to blog/share your creative work. To respond to this, refund is eligible for any purchased theme within two weeks.
Purchased with Paypal
Request a refund by disputing your payment. Use this method if our team doesn't respond in time.
Purchased by Credit Card.
Request a refund by calling or emailing to 2checkout (Payment processing company). Please refer to their refund policy: https://www.2checkout.com/documentation/policies/refunds/goods.html) Use this method if our team doesn't respond in time.
Refund may take up to a week, if you bought by your credit card. We try our best to respond to a refund request as soon as possible.